|
Frequently Asked Questions
Here you will find answers to many common questions.
|
|
| |
SniperSpy
- Expose the truth behind the lies!
|
|
| |
 Does
SniperSpy work on my Internet connection?
SniperSpy works on ANY Internet connection. It
doesn't matter if you have a high-speed connection
or a 56k connection. The activity logs are very
small thus they can be sent in total stealth using
virtually any Internet connection.
|
|
| |
Which versions of Windows is SniperSpy compatible with?
SniperSpy works on any version of Windows including Windows 95, 98, 98SE, ME, XP, 2000, 2003, NT and Vista. SniperSpy is now remotely deployable to all versions of Windows, including Vista.
|
|
| |
Are
there any annual charges to use SniperSpy?
Absolutely not. You pay a one-time purchase price of $79.97. You can use it for as long as you want with no additional charges. This includes the ability to store the 100 most recent screenshots. The ability to store more screenshots is available for a monthly fee. Additional licenses can be purchased here for $19.97 each. |
|
|
Can I really view the remote screen LIVE anytime?
Yes, this new feature makes SniperSpy the ultimate remote monitoring solution. After deployment, just login to your account, click the Live Screen Viewer link and wait up to two minutes for the connection to establish. You will then see the screen in your browser window. It will be updated twice per minute so you can keep an eye on the remote user. |
|
| |
Can
anyone review recorded data besides me?
Our server keeps your files safe and secure. Nobody else can access your account without your secret password. |
|
| |
Will users know SniperSpy is installed once they execute it?
Not unless you choose the option to notify the user upon installation. By default this option is turned OFF. It is your responsibility to follow any applicable laws in your region regarding this type of installation. |
|
| |
Can
I install SniperSpy from a floppy or CD-ROM?
Yes, you can copy the module to a floppy or burn it to a CD or DVD. You can then take the disc or floppy to your remote computer and execute directly from the disc. |
|
| |
I
configured SniperSpy, now how do I deploy the
software remotely?
The module can be deployed remotely a number of ways. The most common of which is renaming the module exe file to something inconspicuous such as pictures.exe or coolgame.exe and then placing it inside a WinZip file. The Zip file would then be attached to an email to the remote user for them to run. |
|
| |
How
do I insert my module into a Word Document?
First, you should have the module saved
in a location that you know and remember.
1. Open a new word document.
2. Type or paste some text you want in the document.
3. Put the cursor at the very first line of the
document.
4. Go to INSERT > OBJECT and click "Create
from File" tab
5. Then click Browse and select your module to
Insert it. Click Insert.
6. Make sure you check the option "Display
as icon".
7. Click "Change Icon"
8. Click "Browse" & choose any file
contains icons such as c:\windows\system32\shell32.dll
so it can extract it.
9. Select an icon to display from the list. Put
pictures.gif or whatever you wish in "Caption".
10. Then click OK and save the Word document and
send it to your remote computer.
Note: The word document must be opened and the
icon must be double-clicked for the module to
execute. |
|
| |
How
do I insert my module into a Wordpad Document?
First, you should have the module saved in a location
that you know and remember.
1. Open a new Wordpad document.
2. Type or paste some text you want in the document.
3. Put the cursor at the very first line of the
document.
4. Go to INSERT > OBJECT and click "Create
from File" tab
5. Then click Browse and select your module to
Insert it. Click Insert.
6. Make sure you check the option "Display
as icon".
7. Then click OK and save the Wordpad document
and send it to your remote PC.
Note: The Wordpad document must be opened and
the icon must be double-clicked for the module
to execute.
|
|
| |
How
do I use RXS Stealth Email in conjunction with
SniperSpy?
The Stealth Email system is a basic
webmail system that allows you to send emails
anonymously. You can put any attachment in your
email to be delivered to the email address you
choose. SniperSpy modules can easily be attached
to emails sent from Stealth Email. |
|
| |
What
if the module can't be executed via e-mail?
The remote user must execute the module in order
for the program to install. If the module can't
be executed by email then you will need to execute
it locally. Getting the module to be executed
on your remote computer is your responsibility
and no refunds will be given if the remote user
doesn't run the module. |
|
| |
Why
doesn't anything happen when I run the module
I created?
The module you create should be executed only on the PC you want to monitor. Nothing appeared to happen because that's what the module is designed to do. You should uninstall the SniperSpy installation and then deploy the exe module to the appropriate PC.
|
|
| |
How
can I stop SniperSpy from running on a remote
PC?
To stop SniperSpy from running on a remote PC,
simply login to the online control panel. Then
select "Uninstall SniperSpy" from the
left side menu. The software will then remove
itself the next time it uploads information, which
is usually within minutes. |
|
| |
How
do I view the recorded data captured from the
module?
After you have deployed to your remote PC, you
should login to your online control panel using
your username and password to view data recorded
by SniperSpy. |
|
| |
Will
SniperSpy Be detected by virus scanners?
Due to the increased demand for remote spying
products, anti-virus and anti-spyware software
label some of them as potentially unwanted programs.
Any time our software is known to be detected
we will work to ensure an update is released that
will eliminate the problem. However no refunds
will be given due to confliction from any third-party
programs. All anti-virus programs include a way
you can "EXCLUDE" or "Ignore".
We also include step-by-step instructions for
Norton, Mcafee, Spy Sweeper and more. |
|
| |
Why
do I get Internal Server Error at Login?
In versions previous to 3.0, this error
is the result of many logs pending for your account.
The server needs more time to fetch records. Simply
click refresh and let it keep going. Repeat until
it lets you in. |
|
| |
Why
are the keystrokes not recording?
If your logs are coming in but you are
receiving no keystroke recordings whatsoever,
then one of these two items is likely the cause.
1. The windows recording feature was not turned
on in your module. This is required to record
keystrokes.
2. The remote computer has an anti-virus that
took out the keystroke logging file. The only
option is to remove the anti-virus and redeploy
if you want to record keystrokes. You can replace
the anti-virus with Avast 4 Home Edition which
does not detect our files. http://www.sniperspy.com/avast4home.html |
|
| |
Why
are only some keystrokes being recorded?
The usual cause of only some keystrokes being
recorded is that non-ASCII characters are being
typed. For example accented characters are not
ASCII characters. When non-ASCII characters are
typed the entire entry will not be recorded. We
are working on adding this feature in the next
version of SniperSpy. In the meantime you could
view most of the keystrokes in your screenshots
logs. |
|
| |
Why
is my username and password not being accepted?
Be sure that you are typing your username and
password in EXACTLY as indicated when you setup
your account. Usernames and passwords are case-sensitive. |
|
| |
How
do I retrieve a lost password?
To retrieve your online control panel password, go to the login screen and click the lost password page to have it sent to your email address.
|
|
| |
How
do I change my SniperSpy password?
To change your SniperSpy password, first login
to your account. Then click the "Change Password"
link on the left side menu. Enter your current
password and the new password twice to confirm. |
|
| |
How can I upgrade to the latest version?
For more information on upgrading to the latest version of SniperSpy please visit the Upgrade Center. |
|
