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Frequently Asked Questions
Here you will find answers to many common questions.
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SniperSpy
- Expose the truth behind the lies!
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 Does
SniperSpy work on my Internet connection?
SniperSpy works on ANY Internet connection. It
doesn't matter if you have a high-speed connection
or a 56k connection. The activity logs are very
small thus they can be sent in total stealth using
virtually any Internet connection.
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Which versions of Windows is SniperSpy compatible with?
SniperSpy works on any version of Windows including Windows 95, 98, 98SE, ME, XP, 2000, 2003, NT and Vista. SniperSpy is now remotely deployable to all versions of Windows, including Vista.
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Are
there any annual charges to use SniperSpy?
Absolutely not. You pay a one-time purchase price of $79.97. You can use it for as long as you want with no additional charges. This includes the ability to store the 100 most recent screenshots. The ability to store more screenshots is available for a monthly fee. Additional licenses can be purchased here for $19.97 each. |
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Can I really view the remote screen LIVE anytime?
Yes, this new feature makes SniperSpy the ultimate remote monitoring solution. After deployment, just login to your account, click the Live Screen Viewer link and wait up to two minutes for the connection to establish. You will then see the screen in your browser window. It will be updated twice per minute so you can keep an eye on the remote user. |
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Can
I install SniperSpy from a floppy or CD-ROM?
Yes, you can copy the module to a floppy or burn it to a CD or DVD. You can then take the disc or floppy to your remote computer and execute directly from the disc. |
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What
if the module can't be executed via e-mail?
Your child or employee must execute the module in order for the program to install. If the module can't be executed by email then you will need to execute it locally. Getting the module to be executed on your remote computer is your responsibility and no refunds will be given if the remote user doesn't run the module. |
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How can I stop SniperSpy from running on my remote PC?
To stop SniperSpy from running on your remote PC, simply login to the online control panel. Then select "Uninstall SniperSpy" from the left side menu. The software will then remove itself the next time it uploads information, which is usually within minutes. |
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How
do I view the recorded data captured from the
module?
After you have deployed to your remote PC, you
should login to your online control panel using
your username and password to view data recorded
by SniperSpy. |
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Why
do I get Internal Server Error at Login?
In versions previous to 3.0, this error
is the result of many logs pending for your account.
The server needs more time to fetch records. Simply
click refresh and let it keep going. Repeat until
it lets you in. |
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Why
is my username and password not being accepted?
Be sure that you are typing your username and
password in EXACTLY as indicated when you setup
your account. Usernames and passwords are case-sensitive. |
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How
do I retrieve a lost password?
To retrieve your online control panel password, go to the login screen and click the lost password page to have it sent to your email address.
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How
do I change my SniperSpy password?
To change your SniperSpy password, first login
to your account. Then click the "Change Password"
link on the left side menu. Enter your current
password and the new password twice to confirm. |
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How can I upgrade to the latest version?
For more information on upgrading to the latest version of SniperSpy please visit the Upgrade Center. |
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