Here you will find answers to many common questions.
Net
Spy Pro - Employee Internet Monitoring
Application
Will
this work on my network?
Net Spy Pro is designed to function on any TCP/IP
network running any version of Windows. If you
are unsure if your network is compatible, please
visit our support section to contact us. Please
include specifics about your network's size and
operating systems.
What
are the system requirements for Net Spy Pro?
To successfully run Net Spy Pro, your TCP/IP network
must consist of Pentium 100mhz or higher machines
with at least 32MB of ram. Pentium II 300mhz with
64MB is recommended. Net Spy Pro will run on virtually
any Windows computer.
How
do I install Net Spy Pro?
To deploy Net Spy Pro simply install the client.exe
software on each PC in your network and reboot.
After each PC has rebooted it will be available
within the Net Spy Pro Network after a user logs
on.
Does
Retina-X Studios provide installation and usage
support?
Yes. When you order you will be sent step-by-step
instructions. However, if you need further assistance
we will be here to answer any questions you may
have. In addition to our online documentation,
we also offer live chat support.
How
do I connect to a PC?
Inside the Net Spy Pro control panel click "View
Logs". Then populate the list by clicking
Refresh OR manually add IP's by clicking Add.
After clients are added to the list you can click
one to select it, then click "View Activities".
You can also connect to PC's using the Real Time
Scan to perform different real time functions.
Another way to connect is to simply enter the
internal IP address of a certain machine in your
web browser's address bar.
How
do I view multiple client screens at once?
First, bring up the NSP control panel
on your workstation. Then click Real-time View.
Clicking "View Screens" will show
you the screens for the workstations in the
list. You can add or delete entries from this
list as needed. It is separate from the View
Logs list.
How
do I control a PC?
To use the remote control feature built into NSP,
bring up the NSP control panel on your workstation.
Then click CONTROL PC. Then select which PC you
want to connect to and which mode you would like.
It will then connect to the remote PC.
The remote control feature is mainly to be
used as a tool for administering the PC. Its
not typically used for monitoring. Once an admin
connects to a client PC the client PC's screen
will refresh once. Then there is no other sign
that the admin is connected as long as the admin
has chosen "View Only" option in the
remote control window.
How
do change the Net Spy Pro password of a client
machine?
To change the password of a machine
remotely simply connect to it. Then go to General
> Change Password.
How
do I turn content filtering on?
To turn on the powerful filtering options on a
PC, go to "Filtering" inside its admin
control panel. Enter your desired filtering requirements
using the instructions on each tab. Then click
"Apply". Then restart the monitoring
session. You can also change filtering options
in the web control panel for any machine. Simply
go to System Logging > Configure Logging
Will
this work on my network? 
