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Frequently Asked Questions
Here you will find answers to many common questions.
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Net Spy Pro
- Employee Internet Monitoring Application
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 Will
this work on my network?
Net Spy Pro is designed to function on any TCP/IP network running any version of Windows. If you are unsure if your network is compatible, please visit our support section to contact us. Please include specifics about your network's size and operating systems.
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What
are the system requirements for Net Spy Pro?
To successfully run Net Spy Pro, your TCP/IP network must consist of Pentium 100mhz or higher machines with at least 32MB of ram. Pentium II 300mhz with 64MB is recommended. Net Spy Pro will run on virtually any Windows computer.
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If
Net Spy Pro is hidden, then how will I access
it?
If you have chosen to run in stealth then you
access the NSP control panel by using a hot key
combination. In this control panel you can adjust
settings or view results. You can also customize
which hot key sequence will launch the control
panel password box.
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How
do I install Net Spy Pro?
To deploy Net Spy Pro simply install the software
on each PC in your network and reboot. After each
PC has rebooted it will be available within the
Net Spy Pro Network. |
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Does
Retina-X Studios provide installation and usage
support?
Absolutely. When you order you will be sent step-by-step instructions. However, if you need further assistance we will be here to answer any questions you may have. In addition to our online documentation, we also offer live chat support. |
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How
do I view my recorded activity logs?
Inside the Net Spy Pro control panel there is
an IP Scanner, which will scan your network for
installed Net Spy Pro clients. After the initial
scan you can access each PC's logs by going to
the "Address Book", selecting a PC and
then clicking "Connect". |
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How
do I control a PC?
To control a PC simply connect to it through your Address Book or type the IP into your web browser. You will then see the password screen. Enter the password and you will be taken to the screen which allows you to perform the various remote control commands on the connected PC. |
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How
do change my Net Spy Pro hot key combination?
To change the password inside the program go to Advanced > Password. Then enter your old password and new password in both boxes and click "Apply".
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How
do I turn content filtering on?
To turn on the powerful filtering options, go
to Filtering > Web Site Filtering OR Filtering
> Application Filtering. Enter your desired
filtering requirements using the instructions
on each tab. Then click "Apply". |
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How
do I uninstall Net Spy Pro?
Please use our support form to receive uninstall
instructions and you must include your name, and
order number. We do not advertise this information.
This information is contained in the installation
email that was sent after ordering. |
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Are
you accepting new affiliates to sell Net Spy Pro?
We use the Plimus affiliate system. We are accepting new affiliates at 45% commission. If you would like more information, please visit our affiliates page. |
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