Net Spy Pro Review

A quick note on "Customer Support". Excellent!!! Upon installatiion, I needed a file (Comdlg32.dll)and their support pointed me to an excellent source for a free download with detailed installation instructions that solved the problem...all within minutes of my request. My second call for Customer Support came after my daughter disabled security protocals (Anti-virus and firewall) in order to access information more rapidly on her laptop. Bad move...she infected my entire network with a multi-payload worm which drops a trojan, has its own list of passwords, ferrets out keycodes, masquerades as valid programs (changes its name), makes entries in the registry that cause Anti-virus programs to ignore them upon scans, repeatedly tries to make outbound-calls (works only on dial-up connections) that are through long-distance servers to drive the phone-bill up, and attempts to open-up various ports consecutively to keep your memory allocation and CPU timings tied up. All-in-all, not very pleasant. After the 'nasties' were removed, I couldn't use the password to access my 'Net Spy Pro'. Five hours after I created a 'call ticket', I received a response that cured my dilemma in mere moments...less than five minutes. I feel secure now.

My last note(s): Whew! No software is a substitute for a good, attentive parent. Just like a hammer isn't going to jump-up by itself to build you that nice wooden-boat you've always wanted, or that special, silicon, high-temp, bundt-cake form doesn't fill it's self up and pop in the oven automatically, these 'tools' need a govenor (a person in charge). This is one of the best tools I have ever invested in.

Respectfully,
Jarrod Golden