Logging Into Your Account

When you are ready to login to your account to check logs, enter your username and password into the fields below and click LOGIN. Or you can use the dedicated login page at the top of our site.

Enter your username and password EXACTLY as you did upon account creation. Your username and password are case-sensitive.

Username:  Password:

Inside Your Account

Once you are inside your secure account, your screen will look something like the one below. Inside your account there is a menu on the left side which is outlined below.

Control Panel Menu

This is where you view all activities recorded by Mobile Nanny. Each type of recording is saved into a separate log section for your convenience.

The menu at the top of the online control panel also contains links to some of the most commonly used features.

Deleting Logs

The log files within each viewer page can be deleted by clicking the checkboxes for items you wish to delete, then just click Delete. Additionally you can choose to clear ALL logs by clicking the appropriate link in the left menu. Only erase logs if you are sure you want them erased. They cannot be recovered.

Change Password

Changing your password should only be done when you can also change it on the phone. To change your password, go to your online control panel and click the Change Password link at left. Insert the appropriate fields and click submit. Your password will then be changed. Then, bring up the Mobile Nanny interface on your phone. Change the password in Options > Configure > Change Web Login to your new password.

About SMS Commands

The SMS commands allow you to interact with and track the phone using GPS by using any other mobile phone such as your own personal phone. Simply send a SMS to your child's number using the special format below. The message will NOT show on the monitored phone. Instead, the software will send you a SMS back (also hidden) with the information you requested.

Create a new text message to the correct phone number. Then for the text of the message, input your PIN number including the # and *. Then enter one of the following commands. Then send the message.

Replace the "12345" with YOUR actual PIN number for the software. Note that each line indicates a different command. Send only one command per SMS.

#12345* lock
#12345* unlock
#12345* gps
#12345* siminfo

Using the Lock / Unlock Commands

#12345* lock
or
#12345* unlock

Use this command to LOCK or UNLOCK the device. The device will not be usable until you send an UNLOCK command. After the device is locked or unlocked you will receive a SMS response with status.

Using the GPS Command

#12345* gps

Use the GPS command to get a latitude and longitude location of your GPS compatible device sent back to the phone you sent the command from. You can then track this exact location using Google. Note: When using the Online Control Panel, the tracking data contain links to maps.

Using the SimInfo Command

#12345* siminfo

This command will return via SMS the device's cell tower and other important tracking information. This command is also executed automatically when the SIM card is changed in your device. It sends the data to the number(s) in your white list.